We currently service Pretoria and surrounding areas. Our services are offered by local delivery only. We do not currently service any delivery locations outside of a 50 kilometer radius from our location .
Generally, equipment reservations should be placed as soon as you know the details of your event.
Once you have received your RSVP s, received vendor lists, checked the weather, and reserved your event location and any other pertinent event information, go ahead and place your order.
To ensure the best possibility for equipment availability and your satisfaction it is best to place your order 3-6 weeks in advance.
Immediately after placing your order. Without a fully executed contract, we cannot process or deliver your order
Yes, the down payment requirement is based on the total of your order. The down payment goes toward the total balance of your order.
We Require a Down payment of 50% on Orders between R1000.00 – R19999.00
Rental Duration for a weekend rental lasts from Friday after 3 PM through Monday.
Rental Duration for a weekday rental is for one 24 hour period.
Orders are picked up on the following business day only unless same day pickup service.
JNH – Will Collect on Sundays Between 10:00AM to 13:00PM
Payments are Non-Refundable. When you reserve a tent, tables, chairs and any event equipment, we immediately remove them from our inventory for your reservation. We do not process refunds for orders canceled less than 30 days prior to the event date. We care about your event. Time and effort are committed to you and your event from the moment we receive your reservation. Therefore, any cancellation received within 30 days of the delivery date will not be refunded. However, a store credit is available to you for any future order and never expires.
Cancellations made 30 days or more from the scheduled delivery date will receive a 50% refund. Cancellations made less than 30 days from the delivery date will not be eligible for a refund. A store credit is available to you for any future order should cancellations or deductions occur. Your store credit never expires. Contact us and we will help you reschedule your event.
RESCHEDULE INSTEAD. You may use the balance paid for your order toward a future order of equal or lesser value.
Changes to an existing order. You may make additions to your order based on availability and approval. Submit an order change request via email to firstname.lastname@example.org *Use your order number as the subject of your email.
You may reschedule your event upon written request, based on availability by sending your request via email to email@example.com
You may reduce your order items, however, there will be no refund for reductions.
Why was my order cancelled? An order can be cancelled for various reasons including non-payment, no contract on file for the order, Etc. In every instance, we make every effort to communicate with you prior to cancelling the order. We sincerely apologize if your order was cancelled without your knowledge
Tent deliveries are completed on Fridays for all weekend orders.
Tent pickups are completed on Sundays and Mondays after a weekend rental.
When the Safety of a Tent is Compromised. Alternative arrangements will be made.
Typically, other items rented with a tent will be delivered along with the tent. Typically, there is no additional cost for this.
*Excludes Stretch Decor Tents (non – Waterproof)